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  • How is The Rental Application Process Done?
    When you decide you like the property, you will fill out our application online. Once your application is received, you will need to pay a $30 application fee from each applicant over the age of 18. Note that the application fee is non-refundable. All applications will be processed in the order in which we received them. Please remember that we operate on a first come, first served basis. Stability of employment, good credit history and proof of identity will be the main requirements during the selection process.
  • Moving-In with us? How Are Utilities Handled?
    Unless otherwise agreed upon in advance between Pacific Home Rental - Property Management and the property owner, Tenants are responsible for all or some utility charges. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date. You may have already set these up. If not, for Gas & Electricity check SDGE website for more information. For Water/Sewer and garbage collection we use Conservice as our utility management company. If you haven’t set up other utilities yet such as Internet/TV/Phone bundles, we recommend using - My Utilities . They allow you to type in your new address and then pick and choose the utilities you need. My Utilities is essentially a concierge service. You tell them what you want, they coordinate with the companies via phone on your behalf, and then they follow up to make sure appointments get set up. They keep you informed all along the way. It’s an easy way to set up everything at once, with less work.
  • How Do I Activate My Online Portal?
    The email address you shared with us during the registration process, will receive an Online Portal Activation email or text message from Pacific Home Rental. Click Activate Now in the email, or tap the link in the text message to establish a strong password to activate your portal. Bookmark or create a shortcut icon for the login page so it is easy to return at any time. Otherwise, please visit and access your Online portal on our Tenants Page. You will receive a confirmation email once your portal is activated. Please remember to check your junk/spam mail folder if you have not received it. You can also e-mail us at to request access. Please include your name in the email. We will email or text you with a new login request to your own secure tenant portal.
  • How Do I Pay My Rent?
    Rent is due on the first of each month and late if not received by the 5th. If you know that you will have a delay or problem paying by the due date, contact us immediately. Lack of communication can affect your payment record. By default, we recomend using the Pacific Home Rental On-Line Portal. This system offers you the convenience of having your regular monthly rent and any additional service charges deducted by your landlord from your account so that your rent will always be paid on time. This arrangement will also save you a trip to your bank as well as the expense of transferring funds. In addition, you will not incur charges for any changes to the amount to be debited to your account. Nevertheless, Pacific Home Rental receives rental payments by: eCheck (direct withdrawal from bank account - free of charge) or Credit or Debit Card (option subject to a service fee) using your Online Portal; At the Pacific Home Rental office address by check, money order or cashier’s check payable to Pacific Home Rental LLC. When the office is closed, place your rent in the mail slot to the right of the front door and please be sure the envelope is properly labeled with your address. Rent can be paid by mail, but it must be physically received in the office by Noon (12:00 PM) on the 5th. Pacific Home Rental does NOT accept rental payments in: Cash; Rolled coin; Post-dated checks. If you fail to pay rent on time and in full, you could incur the following charges: Late fee – the Pacific Home Rental late fee is $5 per day if rent is not received by the 5th. Service fee – the Pacific Home Rental service fee is $ 15, if a notice to pay or quit is served because your rent is not received in a timely manner. In the event your check is dishonored by the bank for any reason, you shall pay a returned check charge of $30.00 as additional rent. The same late charge stated above will be imposed as additional rent if the returned check causes the rent to be late.
  • Got Locked Out?
    During Normal Business Hours: Please call Pacific Home Rental office at (619) 795-7493. We will respond to a lockout during regular business hours. The response time will depend on personnel availability at the time of the call. After Normal Business Hours: Residents locked out on week days after 8 PM, on weekends, and on Holidays, will have a service charge of $50 which will be charged to the resident. Please call Pacific Home Rental office at (619) 795-7493.
  • What Do I Do If There Is An Emergency?
    You Can Now Submit Non-Emergency Maintenance Requests Online. ​ Please make all non-emergency inquiries through your tenant portal account so that we can better respond to, and track your maintenance requests. Don’t have a tenant portal? Please call Pacific Home Rental (619) 795-7493 so we can activate your private account. Emergency Maintenance Requests If you encounter an emergency please immediately call Pacific Home Rental office - (619) 795-7493. Situations that we consider to be an emergency are anything that would cause your dwelling to become uninhabitable or if left unreported would cause more damage to the property. Some examples of emergencies are: Water leaks; Loss of electric; No working toilet and or clogged sinks/bathtubs; Fire or natural disaster (Please call 911 prior to calling Pacific Home Rental)
  • My Roommate Wants to Move-Out But I Want to Stay, What Should I Do?"
    This is a very common situation and there are 2 ways to address it. You can replace your current roommate with a new one: The new roommate will need to fill out a complete application, send in their most recent month of paystubs and 2 forms of ID to be screened. In the case they are approved a change in the rental agreement is made. You want to keep the unit by yourself: You will need to send in your most recent month of paystubs showing that you can afford that unit by yourself. If approved then your roommate will be removed from the lease. In both cases the security deposit will be handle between the roommates as Pacific Home Rental won't release any deposit unless all roommates move out.
  • Someone is Parked in My Parking Space, What Do I Do?"
    All properties managed by Pacific Home Rental have signs in plain view on all parking areas belonging to the property, prohibiting public parking and indicating that vehicles will be removed at the owner’s expense. These signs contain the telephone number of the local traffic law enforcement agency and the name and telephone number of each towing company that is a party to a written general towing authorization agreement with the owner in lawful possession of the property. We recommend leaving a kind note to your neighbor letting them know. If the car is not moved within an allowable amount of time then call our office during business hours for help. After business hours, please call the towing company and provide them with the make, model, color and license plate number of the vehicle.
  • Someone Broke Into My Unit or Car, What Steps Should I Take?"
    First, call 911 and make a police report. Second, call our office and report any damage to the building so it can be fixed, and provide us with a copy of the police report. Third, call your renters’ insurance policy and file your claim.
  • I Don't Have a Renters' Insurance Policy. Do You Provide This Service?
    Our Tenants can now purchase a renters insurance policy with Roost Renters Insurance through their Online Portal. Tenants are not required to purchase a policy with Roost, but we've provided a simple and convenient option if they don't already have a policy. Tenants manage and get support for their policy outside of our Online platform. Roost Renters Insurance is managed separately from our Online platform, so neither Pacific Home Rental or our tenants will see related charges posted in their online portal.
  • Going on vacation? Here are items to check before leaving...
    If going out of town for an extended period, please notify Pacific Home Rental how long you will be gone, and supply an emergency telephone number. Then should any problems arise concerning your residence, there is someone to contact. Check your rent payment to ensure it will not become delinquent. It would be a sad thing to come home to a late notice and charges. Notify all necessary parties such as your next-door neighbors, or any related service people. By doing so, you will avoid any panic that something is wrong. Select someone to pick up items on your doorstep to avoid giving signals to dishonest people. We can also help you, and if permission is given to us, we can store your items inside your unit during your absence. If leaving a vehicle in the driveway or on your parking place, remove any valuables and garage door openers that can be stolen, giving access to your home on any of the property common areas. Put garbage cans away or arrange for someone to take care of it. Place valuables and jewelry in a safe deposit box. Avoid leaving a message on your answering device telling people you are out of town and for how long. Set timers on interior lights, to deter burglars. Be sure to check all windows, window locks, and doors before leaving. Turn off the water valve to your washing machine. Turn off all appliances, large and small, such as stove burners, coffee pots, irons, curling irons, etc. Unplug TVs and computers in the event of lightning or power surges.
  • Can I Get a Pet?
    Most of our units are not pet friendly so your first step will be to call our office and find out if the building is pet friendly. The office will inform you right away if this is possible or not.
  • I Want to Break The Lease, What Do I Do?"
    Normally you sign a one year lease with us, and you are responsible for the duration of the lease. When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re-lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to Pacific Home Rental for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re-leasing of the property. Contact us for more information.
  • How early do I have to notify Pacific Home Rental if I plan to move out?
    Prior to moving, you must provide Pacific Home Rental with a 30 day written notice. Here's a template you can use (just fill the bold fields): [Your Name][Street Address, Apartment Number][City/State/Zip] Phone: [Your Phone Number] Email: [Your Email Address] [Today’s Date] Pacific Home Rental LLC 1081 Camino Del Rio South, Suite 216 San Diego, CA 92108 Please accept this letter as written notice of my intention to vacate my apartment at [Street Address, Apartment Number] on [Date of Planned Move]. Per the lease agreement, this letter fulfills the 30-day notice requirement. My forwarding address will be: [Your New Street Address, Apartment Number][City/State/Zip] I would like to schedule a move-out walkthrough in the week prior to my move for an inspection of my apartment. Sincerely, [Your Signature] [Your Full Name]
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